Why has my payment declined?Updated 6 months ago

If your payment has declined you should double-check the information you’ve added is correct. The most common reason for a declined payment is entering details incorrectly.

If you know that your payment method is valid but your payment doesn’t go through, you might want to check with your provider directly to understand why it has happened.

To provide the safest online payment services, the internal security systems of your payment providers review every payment before it’s approved. Occasionally, they may stop a payment. When a payment is stopped, it's not a reflection of you or your account activities, but rather your payment provider has noticed a pattern associated with higher-than-normal risk.

If this happens multiple times, you'll be locked out from placing an order for a short time. We advise waiting 24 hours before placing the order again.

If you're still stuck, please use the Contact form to get in touch with our support team.