Men's

Women's

rapanuiclothing

For UK orders, you should receive an email confirmation with a link to tracking your order.&#xA0;For International orders, you will only receive tracking if you opt for a &apos;Tracked &amp; Signed&apos; service.Any dispatch and delivery time projections are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control.The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order.Options range from standard shipping, to expedited and tracked worldwide delivery.UKStandard: 3-4 working days1st Class: 2-3 working daysSpecial next day: Next working day if ordered Mon-Fri by 1pom, excluding bank holidaysEUStandard: 4-7 working daysTracked &amp; signed: 3-5 working daysInternationalStandard: 4-7 working daysTracked &amp; signed: 3-7 working days

Most orders are printed within 24 hours of when they are placed. Our operating hours are Monday-Friday and so any orders placed outside of these times should be processed the next working day. 

Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control.

The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order.

Options range from standard shipping, to expedited and tracked worldwide delivery.

You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you.

Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order.

When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.

How fast are orders shipped?

Delivery

Where is my order?

My order is taking longer than expected to arrive.

I’ve placed an order, can I change my delivery address?

Can I edit an order I've placed?

Can I get a VAT invoice?

My Order

What is the return policy for orders over the Christmas period?

When are the last order dates for Christmas?

Where do you ship to?

How much is shipping?

Can I track my order?

Why don't you ship to my country?

Can I combine orders to save on postage?

What packaging will orders arrive in?

Are there receipts with prices on inside the bag?

Why has my payment declined?

Can I get a VAT invoice for my order?

How can I view the store in my currency?

Payments

How do I return my order?

What is your returns policy?

What is the return policy for orders over the Christmas period? copy

Have you received my return?

How do I return from outside the UK?

When will I receive my refund/exchange?

How do I return a gift item?

I don't have a printer to print off the returns information, can I still return my order?

Can I return products purchased with Multibuy?

Returns & Exchanges

What is Multibuy and how do I get the discount?

What is Multibuy and how do I get the discount? copy

Can I combine multiple coupon codes together in one order?

How do I apply a coupon or discount code?

I forgot to use my coupon code - can you apply it to my order?

Promotions & Discounts

What size should I order?

How should I care for my products - what wash-care instructions should I follow?

Where are your products made?

What inks do you use?

Are your products vegan friendly?

A product says it’s out of stock. When will it be back in again?

Doesn’t cotton use up a lot of water to produce?

Are your products ethical or fair trade?

What sizes do you offer?

Why don't your products have certifications included on the labels?

Product

What is recycled?

What can I send back to be remade or recycled?

How can send an item to be recycled?

How much store credit am I rewarded for sending an item for recycling?

Can I return multiple products to be recycled?

Can you recycle products from other brands?

Does it matter if the product I want to return is stained or has holes?

Where does my item go when I've sent it back to be remade?

What does Circular mean?

Do I have to pay for postage to return items for recycling?

Can I send things back even if they are in good condition?

Recycled

How do I unsubscribe from the newsletter?

I have a press enquiry, who do I contact?

Other

Which countries do you deliver to?

How much is international shipping?

Are there any additional customs charges for international orders?

How do I return or exchange an international order?

International Orders

Do you have offers for Black Friday or Christmas?

Christmas

How fast are orders shipped?Updated a month ago