Men's

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rapanuiclothing

<p>If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you&apos;ll need to know the order number and email address to use the <a href="https://returnsportal.co/r/rapanui?s=1&amp;lang=" rel="noopener noreferrer" target="_blank">online returns form</a>.</p>

If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form.

To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There’s a question marked ‘How do I return my order?’.

Fill in the drop down menus for all of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us.

If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory.

Package them up, pop them in the post and we'll process your return/ exchange request as soon as they arrive back to our factory.

If you would like to send a gift item back without the purchaser knowing, please use the contact form to get in touch with our support team and we can offer more help.

How do I return a gift item?

Returns & Exchanges

Where is my order?

My order is taking longer than expected to arrive.

I’ve placed an order, can I change my delivery address?

Can I edit an order I've placed?

My Order

How fast are orders shipped?

Where do you ship to?

How much is shipping?

Can I track my order?

Why don't you ship to my country?

Can I combine orders to save on postage?

What packaging will orders arrive in?

Are there receipts with prices on inside the bag?

Delivery

Why has my payment declined?

Can I get a VAT invoice for my order?

How can I view the store in my currency?

Payments

How do I return my order?

What is your returns policy?

How do I return from outside the UK?

Have you received my return?

When will I receive my refund/exchange?

I don't have a printer to print off the returns information, can I still return my order?

Can I return products purchased with Multibuy?

What is Multibuy and how do I get the discount?

What is Multibuy and how do I get the discount? copy

Can I combine multiple coupon codes together in one order?

How do I apply a coupon or discount code?

I forgot to use my coupon code - can you apply it to my order?

Promotions & Discounts

What size should I order?

How should I care for my products - what wash-care instructions should I follow?

What inks do you use?

Are your products vegan friendly?

A product says it’s out of stock. When will it be back in again?

Doesn’t cotton use up a lot of water to produce?

Are your products ethical or fair trade?

What sizes do you offer?

Why don't your products have certifications included on the labels?

Product

What is recycled?

How can send an item to be recycled?

How much store credit am I rewarded for sending an item for recycling?

Can I return multiple products to be recycled?

Can you recycle products from other brands?

Does it matter if the product I want to return is stained or has holes?

Where does my item go when I've sent it back to be remade?

What does Circular mean?

What can I send back to be remade or recycled?

Do I have to pay for postage to return items for recycling?

Can I send things back even if they are in good condition?

Can I get a VAT invoice?

Recycled

How do I unsubscribe from the newsletter?

I have a press enquiry, who do I contact?

Other

Which countries do you deliver to?

How much is international shipping?

Are there any additional customs charges for international orders?

How do I return or exchange an international order?

International Orders

How do I return a gift item?Updated 3 months ago