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Delivery

How fast are orders shipped?

For UK orders, you should receive an email confirmation with a link to tracking your order. For International orders, you will only receive tracking if you opt for a 'Tracked & Signed' service. Any dispatch and delivery time projections are estimates

What is the return policy for orders over the Christmas period?

There is an extended returns window for orders over the Christmas period. For all UK orders placed between 5th November 2024 and 24th December 2024, you can return until 31st January 2025.

When are the last order dates for Christmas?

United Kingdom. International. Country. Order by. The Netherlands & Belgium. 17th Dec. Central & Western Europe*. 13th Dec. Rest of Europe. 10th Dec. USA, Canada, Japan, Singapore, Taiwan, Hong Kong, South Koera. 10th Dec. Australia & New Zealand. 11

Where do you ship to?

We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too!. Countries we ship to currently (subject to change):. Austria. Belgium. Bulga

How much is shipping?

Prices are given in £GBP and may be converted to your local currency if shipping internationally, with live currency conversion available at checkout. UK. Standard Royal Mail £4. 1st Class Royal Mail £6.50. Priority Royal Mail £12.50. EU. Standard EU

Can I track my order?

For UK orders we dispatch all orders with tracking information. If you have an EU/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you’ll receive a tracking link for your order in your dispatch confirm

Why don't you ship to my country?

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other serv

Can I combine orders to save on postage?

No, once an order has been placed it’s given its own unique order number and place in the fulfilment queue. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders. This includes o

What packaging will orders arrive in?

All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upc

Are there receipts with prices on inside the bag?

No, we don't include invoices within orders as standard (less paper!). Instead, all of the confirmation and dispatch information is sent via email to the purchaser. This means the recipient won't know of any pricing/purchaser information. You can eve