Drop us an email and one of our customer support team will be in touch.

Women's

Men's

rapanuiclothing

Any dispatch and delivery time projections provided by us are estimates only and may be affected by public, bank or international holidays, or delays outside our control.We dispatch all UK orders with tracking information, which can be found in your shipping confirmation email. &#xA0;If you experience any issues with tracking your order, please reach out to our customer service team via email at customersupport@rapanuiclothing.com.

Any dispatch and delivery time projections provided by us are estimates only and may be affected by public, bank or international holidays, or delays outside our control. We dispatch all UK orders with tracking information, which can be found in your

My order is taking longer than expected to arrive.

My Order

Where is my order?

I’ve placed an order, can I change my delivery address?

Can I edit an order I've placed?

Can I get a VAT invoice?

How fast are order shipped?

Where do you ship to?

How much is shipping?

Can I track my order?

Why won't you ship to my country?

Can I combine order to save on postage?

What packaging will my orders arrive in?

Are there receipts with prices on inside the bag?

Delivery

Why has my payment declined?

How can I view the store in my currency?

Payment

How do I return my order?

What is your returns policy?

How do I return from outside the UK?

Have you received my return?

When will I receive my refund / exchange?

How do I return a gift item?

I don't have a printer to print off the returns information, can I still return my order?

Can I returns product purchased with Multibuy?

Returns & Exchanges

What is Multibuy and how do I get the discount?

Do you still sell multipacks and bundles?

Can I combine coupon codes in the same order?

How do I apply a coupon or discount code?

I forgot to use my coupon code - can I apply it after placing an order?

Promotions & Discounts

What size should I order?

How should I care for my products?

What inks do you use?

Are your products vegan friendly?

A product is out of stock. When will it be back in stock?

Doesn't cotton use a lot of water to grow?

Are your products ethical or fair trade?

Why don't your products have certifications on the labels?

Product

What is Recycled?

How can I send an item to be recycled?

How much store credit am I rewarded for sending an item for recycling?

Can I return multiple products to be recycled?

Can you recycle products from other brands?

Does it matter if it is stained or has holes?

Where does my item go when I've sent it back to be remade?

What does 'circular' mean?

What can I send to be remade or recycled?

Do I have to pay for postage to return items for recycling?

Can I send things back even if they are in good condition?

Recycled

How do I unsubscribe from the newsletter?

I have a press enquiry.

Other

Which countries do you deliver to?

How much is international shipping?

Are there any additional customs charges for international orders?

How do I return or exchange an international order?

International Orders

My order is taking longer than expected to arrive.Updated 3 months ago