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All orders destined for the EU are customs-free up to a value of &#x20AC;150.When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location.Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

All orders destined for the EU are customs-free up to a value of €150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the spe

Are there any additional customs charges for international orders?

International Orders

Where is my order?

My order is taking longer than expected to arrive.

I’ve placed an order, can I change my delivery address?

Can I edit an order I've placed?

Can I get a VAT invoice?

My Order

How fast are orders shipped?

What is the return policy for orders over the Christmas period?

When are the last order dates for Christmas?

Where do you ship to?

How much is shipping?

Can I track my order?

Why won't you ship to my country?

Can I combine order to save on postage?

What packaging will my orders arrive in?

Are there receipts with prices on inside the bag?

Delivery

Do you have offers for Black Friday or Christmas?

Christmas

Why has my payment declined?

How can I view the store in my currency?

Payment

How do I return my order?

What is your returns policy?

What is the return policy for Christmas orders?

Have you received my return?

How do I return from outside the UK?

When will I receive my refund / exchange?

How do I return a gift item?

I don't have a printer to print off the returns information, can I still return my order?

Can I returns product purchased with Multibuy?

Returns & Exchanges

What is Multibuy and how do I get the discount?

Do you still sell multipacks and bundles?

Can I combine coupon codes in the same order?

How do I apply a coupon or discount code?

I forgot to use my coupon code - can I apply it after placing an order?

Promotions & Discounts

What size should I order?

How should I care for my products?

Where are your products made?

What inks do you use?

Are your products vegan friendly?

A product is out of stock. When will it be back in stock?

Doesn't cotton use a lot of water to grow?

Are your products ethical or fair trade?

Why don't your products have certifications on the labels?

Product

What is Recycled?

What can I send to be remade or recycled?

How can I send an item to be recycled?

How much store credit am I rewarded for sending an item for recycling?

Can I return multiple products to be recycled?

Can you recycle products from other brands?

Does it matter if it is stained or has holes?

Where does my item go when I've sent it back to be remade?

What does 'circular' mean?

Do I have to pay for postage to return items for recycling?

Can I send things back even if they are in good condition?

Recycled

How do I unsubscribe from the newsletter?

I have a press enquiry.

Other

Which countries do you deliver to?

How much is international shipping?

How do I return or exchange an international order?

Are there any additional customs charges for international orders?Updated 4 months ago